gabrielCAM®

Privacy Policy

Privacy policy for gabrielCAM® Ltd

Last updated: 30/01/2026

Table of Contents

INTRODUCTION

This Privacy Notice for gabrielCAM® Ltd (‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

  • Visit our website at www.gabrielcam.com or any website of ours that links to this Privacy Notice
  • Use our application (gabrielCAM® Hub), or any other application of ours that links to this Privacy Notice
  • Engage with us in other related ways

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed.

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We may share information in specific situations and with specific categories of third parties.

We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, or want to exercise your rights, please contact us at data@gabrielcam.com.

We will consider and act upon any request in accordance with applicable data protection laws.

1. INFORMATION YOU PROVIDE TO US

In short: We only collect personal information needed to provide our services. The information we collect varies by environment:

gabrielCAM® Website (gabrielcam.com)

To provide our website services and manage your enquiries, we share specific data with the following categories of service providers:

Form and Enquiry Processing: We use trusted service providers to manage and process enquiries submitted via our website contact and demonstration booking forms. Data is stored securely on their infrastructure.

gabrielCAM® Hub (hub.gabrielcam.com)

To provide the gabrielCAM® Hub services and manage your account, we share specific data with the following categories of service providers:

Identity and Authentication Services: We use third-party providers to ensure secure login, manage your account profile, and generate protected access tokens to keep your data safe.

Infrastructure and Security Providers: To protect our Hub against cyber threats and fraud, we share technical logs with global security and performance services.

Payment and Subscription Management: Financial data is processed by secure, PCI-compliant payment processors and subscription management platforms to handle billing and financial record-keeping. We do not store your full payment card details on our own servers.

Real-time Communication and Alerts: We use specialised messaging services to deliver instant status updates and service alerts regarding your hardware synchronisation and system health.

Location and Mapping Services: To help you visualise the location of your hardware within the Hub interface, we share limited location data with third-party mapping providers.

Performance Monitoring and Analytics: We use application health and error-tracking services to monitor system reliability, troubleshoot technical issues, and improve the performance of our services.

2. HOW WE USE YOUR PERSONAL INFORMATION

In short: We use your information only where necessary to provide and operate our services.

We process personal information for the following purposes:

  • Enquiry Management – including responding to your requests and managing business communications.
  • Service Administration – including account creation, authentication, and the management of Hub subscriptions.
  • Service Stability – including monitoring performance and security to ensure a reliable user experience.
  • Legal & Regulatory – to comply with legal and regulatory obligations - where required under UK law.

We will only use your personal information for other purposes where you have provided consent or where permitted by applicable data protection law.

In short: We will only process your personal information where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR).

Depending on how you interact with our services, we may rely on the following lawful bases:

  • Performance of a contract - where processing is necessary to provide the services you have registered for (such as creating and managing your account).
  • Legitimate interests - where processing is necessary for purposes such as maintaining service security, preventing fraud, improving our platform, and supporting our business operations.
  • Legal obligation - where we are required to process your information to comply with UK law (for example, financial record-keeping).
  • Consent - where you have given clear consent for us to process your data for a specific purpose (such as optional marketing communications or non-essential cookies). You may withdraw your consent at any time.

4. SHARING YOUR PERSONAL INFORMATION

In short: We only share personal information where necessary to operate our services. We do not sell your personal information or share it with third parties for marketing purposes.

We may share limited personal information with trusted third-party service providers who help us deliver our Services, including:

  • form and enquiry processing services
  • authentication and notification services
  • infrastructure, security, and performance monitoring
  • payment processing and subscription management
  • cloud hosting and data storage providers
  • map and geolocation visualisation tools

These providers (as outlined in Section 1. INFORMATION YOU PROVIDE TO US) process personal information only on our instructions and are subject to contractual confidentiality and data protection obligations.

We may also disclose personal information where required by law, regulation, or in connection with a business sale or restructuring.

5. INTERNATIONAL TRANSFERS

Some of our trusted third-party service providers (such as payment processors and cloud service providers) may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we ensure that appropriate safeguards are in place to protect it, in accordance with UK data protection law. These safeguards may include the use of UK-approved contractual protections, such as the International Data Transfer Agreement (IDTA) or other legally recognised mechanisms.

6. COOKIES

We use cookies and similar technologies to provide essential website functionality and, where applicable, to support analytics and improve our services. Our cookie usage is partitioned by environments:

gabrielCAM® Website (gabrielcam.com)

We use a “Privacy First” approach and fully comply with Google Consent Mode v2. Non-essential cookies will only be placed on your device if you give explicit consent via our Cookie Banner.

You can view and manage the cookies used on our marketing site at any time by launching the Cookie Preference Manager:

gabrielCAM® Hub (hub.gabrielcam.com)

The Hub utilises strictly necessary cookies required to provide the gated service. By logging into the gabrielCAM® Hub, you acknowledge the use of these functional cookies, which include:

  • cc_cookie: Used by our Cookie Preference Manager to store your consent choices across our website and its subdomains.
  • _dd_s: A Datadog session cookie used for real-time application monitoring and error tracking to ensure service stability.

7. HOW LONG DO WE KEEP YOUR INFORMATION

In short: We retain personal information only for as long as necessary to provide our services and meet legal obligations.

We keep your personal information for as long as you have an active account with us, and for a reasonable period afterwards where necessary to:

  • comply with legal, tax, or accounting requirements
  • resolve disputes or enforce our agreements
  • maintain business records and service continuity

Where you have provided an email address, we may retain it for a limited time after account closure in order to send important service-related communications or updates, unless you ask us to delete it.

When we no longer need your information, we will securely delete it or anonymise it. In some cases, information may be retained for longer in secure backup systems until deletion is possible.

8. HOW WE KEEP YOUR INFORMATION SECURE

In short: We use appropriate technical and organisational measures to protect personal information.

We take the security of your personal information seriously. We use appropriate safeguards designed to protect information we hold, including secure systems, access controls and encryption where appropriate.

However, no online service or method of electronic storage can be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. CHILDREN’S PERSONAL DATA

Our services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to delete it: data@gabrielcam.com

10. HOW WE RESPOND TO PERSONAL DATA BREACHES

We take the security of personal information seriously and maintain appropriate technical and organisational measures to protect it.

In the event of a personal data breach, we will investigate promptly and take steps to minimise any impact. Where required under UK data protection law, we will notify the UK Information Commissioner’s Office (ICO) without undue delay and, where feasible, within 72 hours of becoming aware of the breach. We will also notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

11. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have a number of rights in relation to your personal information. These include the right to:

  • request access to the personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • request deletion of your personal information, in certain circumstances
  • request that we restrict the processing of your information
  • object to processing where we rely on legitimate interests
  • request a copy of your information in a portable format (data portability)

Where we process personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at data@gabrielcam.com. We will respond in accordance with applicable data protection law.

You also have the right to make a complaint to the UK supervisory authority, the Information Commissioner’s Office (ICO). Further information is available on the ICO’s website.

Automated decision making
We do not use your personal information to make automated decisions about you, including profiling, that would have legal or similarly significant effects.

12. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our services or legal obligations.

Where we make significant changes, we will take reasonable steps to bring them to your attention, for example by posting a notice on our website or contacting you directly where appropriate.

The most recent version will always be available on our website, and the “Last updated” date at the top of this notice will show when it was most recently revised.

13. CONTACT US

If you have questions or comments about this notice, you may email us at data@gabrielcam.com